Your Rights

The Consumers’ Rights and Responsibilities brochure can be found here.

The brochure includes information about your rights:

 

The Australian Charter of Healthcare Rights

Australian Charter of Healthcare Rights (second edition) applies to all consumers receiving health care. It was released in July 2019.

Australian Charter of Healthcare Rights says I have a right to:

  • Access
  • Safety
  • Respect
  • Partnership
  • Information
  • Privacy
  • Give Feedback 

You can read more about the Australian Charter of Healthcare Rights at https://www.safetyandquality.gov.au, including translations into 19 languages, Auslan, Braille and Easy English.

Charter of Aged Care Rights

There’s also a Charter of Aged Care Rights, which applies to consumers receiving Australian Government-funded aged care. This charter came into effect in July 2019.

The Charter of Aged Care Rights says I have the right to:

  1. safe and high-quality care and services
  2. be treated with dignity and respect
  3. have my identity, culture and diversity valued and supported
  4. live without abuse and neglect
  5. be informed about my care and services in a way I understand
  6. access all information about myself, including information about my rights, care and services
  7. have control over and make choices about my care, and personal and social life, including where the choices involve a personal risk
  8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
  9. my independence
  10. be listened to and understood
  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf
  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly
  13. personal privacy and to have my personal information protected
  14. exercise my rights without it adversely affecting the way I am treated

You can read more about the Charter of Aged Care Rights at agedcare.health.gov.au, including translations into 18 other languages.

If you would like to know more, simply contact us on 03 5623 0611 or info@wghg.com.au.

West Gippsland Hospital (Head Office)
Landsborough St, Warragul Victoria 3820
Ph: 03 5623 0611 Fax: 03 5623 0609
Email: info@wghg.com.au
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We acknowledge the traditional owners of the land on which our services are located, and we pay our respects to Elders past, present and future.
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