The Consumers’ Rights and Responsibilities brochure can be found here.
The brochure includes information about your rights:
The Australian Charter of Healthcare Rights
Australian Charter of Healthcare Rights (second edition) applies to all consumers receiving health care. It was released in July 2019.
Australian Charter of Healthcare Rights says I have a right to:
- Give Feedback
You can read more about the Australian Charter of Healthcare Rights at https://www.safetyandquality.gov.au, including translations into 19 languages, Auslan, Braille and Easy English.
Charter of Aged Care Rights
There’s also a Charter of Aged Care Rights, which applies to consumers receiving Australian Government-funded aged care. This charter came into effect in July 2019.
The Charter of Aged Care Rights says I have the right to:
- safe and high-quality care and services
- be treated with dignity and respect
- have my identity, culture and diversity valued and supported
- live without abuse and neglect
- be informed about my care and services in a way I understand
- access all information about myself, including information about my rights, care and services
- have control over and make choices about my care, and personal and social life, including where the choices involve a personal risk
- have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
- my independence
- be listened to and understood
- have a person of my choice, including an aged care advocate, support me or speak on my behalf
- complain free from reprisal, and to have my complaints dealt with fairly and promptly
- personal privacy and to have my personal information protected
- exercise my rights without it adversely affecting the way I am treated
You can read more about the Charter of Aged Care Rights at agedcare.health.gov.au, including translations into 18 other languages.