Residential Aged Care

Andrews House

Charter of Aged Care Rights

I have the right to:

  1. Safe and high quality care and services;
  2. Be treated with dignity and respect;
  3. Have my identity, culture and diversity valued and supported;
  4. Live without abuse and neglect;
  5. Be informed about my care and services in a way I understand;
  6. Access all information about myself, including information about my rights, care and services;
  7. Have control over and make choices about my care, and personal and social life, including where the choices involve personal risk;
  8. Have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;
  9. My independence;
  10. Be listened to and understood;
  11. Have a person of my choice, including an aged care advocate, support me or speak on my behalf;
  12. Complain free from reprisal, and to have my complaints dealt with fairly and promptly;
  13. Personal privacy and to have my personal information protected;
  14. Exercise my rights without it adversely affecting the way I am treated.

For more information about the Charter of Aged Care Rights, visit