West Gippsland Healthcare Group has ‘rolled out’ its inaugural Diversity Action Plan with some help from young roller skaters and consumer representatives.
The Plan, developed with community consultation, aims to reduce barriers that impact on patients, carers, visitors, staff and volunteers from being fully included in health care.
WGHG Chief Executive Officer, Dan Weeks, said the process had involved listening to, and gathering, the views and experiences of advocacy groups and individuals to identify how our health service can be more accessible and inclusive to everyone.
“From that feedback, we developed a Diversity Action Plan which outlines key actions we are taking to improve patient, consumer and staff experience and service delivery.”
“The concept of Diversity is one of inclusiveness and respect and includes culture, language, ethnicity, gender, sexual orientation, age, ability or literacy level. At WGHG we want all people to feel included, connected and respected.”
The Diversity Action Plan aligns with WGHG’s strategic objectives of person-centred care and inclusiveness.
A Working party has already undertaken a number of tasks including introducing closed captioning on all patient televisions, creating an intranet page for staff to access information about inclusive practice and rolling out Diversity and Cultural Awareness training to all staff.
A new Rainbow 101 training package is now running for all staff to increase awareness of the needs of LGBTIQ people.
Volunteer Sally Conning who is a member of WGHG’s Community Voices Committee said she was pleased to have input into the Diversity Action Plan.
“It was great to see the community asked to have their say about diversity and inclusion. I was particularly pleased as an Elder of the LGBTIQ community, to be involved in creating the new Rainbow 101 training, to help healthcare staff gain insight into the needs of the LGBTIQ community.”
The launch also included a presentation from representatives of the Gippsland Ranges Roller Derby of a framed jersey to thank West Gippsland Healthcare Group for ongoing collaboration in supporting diversity and health promotion in the region.
Dan Weeks said WGHG was most grateful for the community input to the new Diversity Action Plan.
“Unfortunately due to the pandemic we could not invite everyone we would have liked to launch our Diversity Planbut we are most appreciative to all those who contributed.”
To learn more about the Diversity Plan go to https://wghg.com.au/publications/
or phone WGHG Consumer Engagement and Volunteers Manager on 03 5624 0597.
Media Inquiries: Public Relations Manager 03 5623 0600