Visitor guidelines: Hospital, Allied and Community Health and Aged Care

With our current numbers of covid positive patients in both the medical ward and subacute unit, the decision has been made to restrict visitors to these two areas for 1 week.

This means no visitors to the medical ward or subacute area. There will be exceptions managed by the Hospital Coordinator in the case of end of life care.

Visitors will be allowed to other wards and Cooinda as per our current guidelines.

This will be reviewed next Tuesday 12th July.


COVID-19 continues to be a risk and we promote preventative measures such as wearing a mask, physical distancing and hand hygiene.

Visitors guide

  • Visitor check-in: Visitors are required to be screened and have their temperature checked at our main entrances. Masks are mandatory. Aged care visitors please see visitor instructions on next page.
  • Vaccination status: Visitors must show proof of their vaccination status and wear a surgical mask. Visitors who are unable to prove their vaccination status will be Rapid Antigen Tested (RAT) and must wear a supplied N95 mask for the duration of their visit. If you are unvaccinated and unable to wear a N95 mask, entry will be refused.

If you have any of the following symptoms:

  • chills or sweats
  • fevers
  • cough
  • sore throat
  • shortness of breath
  • runny nose
  • loss or change in sense of smell or taste

Please get tested for coronavirus and isolate. Don’t put our patients, residents or staff at risk.

Visiting hours

10am until 6pm

  • Hospital Ward Patients –1 visitor per session (morning or afternoon). For example, a patient may have 1 visitor in the morning and 1 in the afternoon (**CURRENTLY NO VISITORS TO MEDICAL WARD OR SUBACUTE AREA- To be reviewed 12th July 2022)
  • Emergency Department: 1 support person per patient
  • Oncology Services: 1 support person per patient
  • Haemodialysis: 1 support person per patient
  • Maternity Unit: Birthing women or patients in maternity may have their partner or support person with them for an unlimited time. No overnight stays in the Post-natal area after the baby is delivered.
  • Children’s Wards: Children in hospital will continue to have the support of two parents/guardians for an unlimited time. One parent/guardian is able to stay with the child overnight
  • Day Surgery Patients: 1 support person per patient
  • End of life support: No limit on the number of visitors per day and no time limit. Number of visitors at any one time to be approved by nurse in charge
  • Outpatient Services: 1 support person per patient
  • Allied and Community Health: 1 support person per patient
  • Children 16 and under are not permitted unless under exceptional circumstances. Please confirm with the Hospital Coordinator prior to arriving for the visit.              
  • Protocols on physical distancing and hand hygiene apply to all areas and waiting rooms

Aged care

  • Visiting is allowed at Andrews House & Cooinda Lodge.

Additional guidelines

  • Each resident may have up to 5 visitors per day but MUST pre-book by contacting our aged care reception desks during business hours:
    • Andrews House on 5637 4100
    • Cooinda Lodge on 5623 0761
  • All visitors are required to take a rapid antigen screening before entering our aged care facilities. The test takes approximately 20 minutes to complete. You will be required to undertake the test and complete the declaration during this time.  Allow time for this to take place.
  • Checking in includes using the QR code, completing the declaration, signing in and out, and recording a temperature reading.
  • Visitors must adhere to their booked appointment time.
  • Visitors are encouraged to communicate with one another if there are multiple people keen to visit. We do not take responsibility for monitoring who/when/how often  visitors attend
  •  Visitors must maintain social distancing and wear a surgical mask during the visit.

There are no visitor restrictions or time limits for End of Life Care, but this must be arranged in consultation with management or the Nurse in charge.