We Value Your Feedback
“We won’t know if you don’t tell us"
West Gippsland Healthcare Group (WGHG) encourages and values feedback from all consumers, no matter your background, culture, language or ability. Your feedback is important and will help us know what we are doing well and where we can improve.
Feedback might be:
- a compliment about the service or staff
- a suggestion for improvement
- a complaint about treatment or care
Feedback is confidential and will not affect the care and treatment you or a loved one receives. It is kept separate from the medical record.
You can remain anonymous but the feedback will still be recorded and reviewed.
Talking to staff is often the quickest way to address your concerns. You can also provide feedback in one of the following ways:
Online Feedback Form
Click here to complete the WGHG online Consumer Feedback Form.
Email your feedback to: email@example.com
Paper Feedback Form
Download the paper feedback form here. You can place this into the feedback box located at the hospital’s main reception, scan and email to us, or mail to:
41 Landsborough Street,
Warragul, VIC, 3820
You can discuss your feedback with a member of our feedback team by calling (03) 5623 0615.
Children and Young People are also encouraged to provide feedback and can contact us via the above methods, or download and complete a Children’s and Young Person’s Feedback Form here.
If your feedback relates to a complaint and you would like a response, we will contact you within three business days to inform you of the process. We aim to investigate and resolve all complaints to your satisfaction within 30 business days.
Provide Feedback in another Language
If you are unable to speak English, you can:
- Ask for an interpreter so you can speak to your healthcare team about your feedback
- Write to us via email or letter in your preferred language. We will arrange for this to be translated at no charge to you. You may also submit feedback using one of the translated feedback forms below:
Translated feedback forms (top 5 languages, other than English, in Baw Baw Shire, 2021)
Source: Australian Bureau of Statistics
Health Complaints Commissioner (HCC)
The HCC responds to complaints about health services in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC you can either:
- Fill out a complaint form online at hcc.vic.gov.au
- PH: 1300 582 113
Aged Care Quality and Safety Commission
PH: 1800 951 82 Website: www.agedcarequality.gov.au
NDIS Quality and Safeguards Commission
PH: 1800 035 544 Website: www.ndiscommission.gov.au
Elder Rights Advocacy
PH: 1800 700 600 Website: www.seniorsonline.vic.gov.au/elders-rights-advocacy